FAQ

Frequently Asked Questions

Are the actual colors the same as in the photos?

The actual color may differ slightly depending on your monitor settings.

Please tell me how to care for the product.

Please check the care label on each product.

* Dark-colored products may transfer color due to friction (especially when wet), sweat, or rain. Please be careful.

* Dark-colored products may bleed color, so please wash them separately from other items.

* After washing, do not leave them unattended; reshape and hang to dry immediately.

What is the material? Is it washable?

"The material details are listed on the product page.

While it is generally washable, please follow the washing instructions to ensure long-lasting use."

Do you have a physical store?

"Yes, we do.

Details for each store are listed on the 'SHOPLIST' section of the website you are viewing."

What is your return policy?

1. Returns for Customer Convenience
Returns are accepted if shipped back within 14 days of delivery.
- Conditions: Items must be in original, unworn condition with all tags attached.
- Costs: Customers are responsible for all return shipping costs. Original shipping fees and prepaid customs duties (DDP) are non-refundable.

2. Defective Items
For items with quality issues, we will provide a fair solution (replacement or refund) based on the specific case. Please contact us with photos of the defect within 7 days of arrival.

When will my order arrive?

We will ship your order within 7 days of receiving your payment.

However, during sales periods, please allow approximately 1 to 10 days from the time of order.

Do you ship internationally?

"Yes, we do offer this service. (Current delivery areas: USA, Canada, China, Taiwan, Hong Kong, Australia)

Please note that shipping costs and delivery times vary depending on the region."

How much is the shipping fee?

Shipping fees and free shipping thresholds vary by destination.

  • United States (USA)

    Free shipping on orders over US$200.

    Orders below US$200: US$30 shipping fee.


  • Canada

    Free shipping on orders over CA$280.

    Orders below CA$280: CA$40 shipping fee.


  • Australia

    Free shipping on orders over AU$215.

    Orders below AU$215: AU$30 shipping fee.


  • Singapore

    Free shipping on orders over S$195.

    Orders below S$195: S$26 shipping fee.

  • New Zealand

    Free shipping on orders over NZ$340.

    Orders below NZ$340: NZ$50 shipping fee.


  • Philippines

    Free shipping on orders over ₱9,200.

    Orders below ₱9,200: ₱1,230 shipping fee.


  • United Kingdom (UK)

    Free shipping on orders over £150.

    Orders below £150: £25 shipping fee.


  • China

    Free shipping on orders over CN¥1,020.

    Orders below CN¥1,020: CN¥135 shipping fee.


  • Hong Kong

    Free shipping on orders over HK$1,175.

    Orders below HK$1,175: HK$155 shipping fee.


  • Taiwan

    Free shipping on orders over NT$4,800.

    Orders below NT$4,800: NT$640 shipping fee.


  • South Korea

    Free shipping on orders over ₩225,000.

    Orders below ₩225,000: ₩30,000 shipping fee.

Delivery times vary by destination and are displayed during checkout.